Privacy Policy

Overview

HeroCall is an AI-powered call answering service for trades businesses. This policy explains what data we collect and how we use it.

What we collect

We may collect:

Account information

• Name
• Email address
• Business name
• Phone number

Call data

• Caller phone numbers
• Call recordings (if enabled)
• Voicemail recordings
• Transcripts of calls
• AI-generated summaries and notes

Usage data

• Actions taken in the app (such as creating jobs or responding to enquiries)
• Basic analytics to improve the service

How we use your data

We use your data to:

• Answer calls on your behalf
• Transcribe and summarise conversations
• Create and organise enquiries in your inbox
• Link calls to customers and jobs
• Improve the accuracy and performance of the service
• Provide support and maintain the platform

Data sharing

We do not sell your data.

We may share data with trusted service providers (such as hosting, telephony, and analytics providers) only to operate HeroCall.

Data storage and security

Your data is stored using secure, industry-standard providers. We take reasonable steps to protect your data.

Your rights

You may request to:

• Access your data
• Correct your data
• Delete your data

Data retention

We keep data while your account is active, or as needed to provide the service.

Changes

We may update this policy as the product evolves. The latest version will always be shown here.

Contact

If you have any questions, please contact us at hello@herocall.co.uk