Terms & Conditions

Overview

HeroCall provides an AI-powered call answering and enquiry management service for trades businesses.

By using HeroCall, you agree to these terms.

The service

HeroCall helps you:

• Answer incoming calls using AI
• Capture enquiries and messages
• Organise them into an inbox
• Manage customers and jobs

Service limitations

• HeroCall does not guarantee that every call will be answered or captured
• AI responses may not always be accurate, complete, or suitable
• You are responsible for reviewing and acting on enquiries

User responsibilities

You agree to:

• Use the service for legitimate business purposes
• Set up call forwarding correctly
• Check and manage captured enquiries

Early access (pilot)

If you are using HeroCall during a pilot:

• Features may change or be updated at any time
• Some functionality may be incomplete
• The service may change without notice

Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation.

Termination

We may suspend or stop access if:

• The service is misused
• These terms are breached

You may stop using the service at any time.

Liability

HeroCall is provided "as is".

We are not responsible for:

• Missed calls
• Lost business
• Incorrect or incomplete AI outputs

Privacy

Your use of the service is also governed by our Privacy Policy.

Changes

We may update these terms as the product evolves.

Contact

If you have any questions, please contact us at hello@herocall.co.uk